FAQs

CUSTOMER CARE FAQs

  • How can one be a seller on the site?

    Ans: Kindly visit our website www.yandi.com.ng register by creating an account then click on the sell on Yandi tab and fill in the necessary information needed to create your store.
  • How can advert be made on the site?

    Ans: We have a variety of advert spaces at different prices. Kindly send us your email address so we can forward our advert rates to you.
  • What other things is Yandi Nigeria into?

    Ans: We have different platforms specially designed to give you the best shopping experience like the Buy Naija (explains), Big Buy (explains), Big Bid (explains), Yandentity (explains) on the website.
  • I have been trying to upload my product on the site but can't upload, what may be the cause?

    Ans: It could be that the pictures you are trying to upload are more than the standard resolution (900 x 900), try uploading again but with the standard resolution.
  • I can't log in to the site because my password is forgotten what do i have to do?

    Ans: Click on forgot password and kindly follow the instructions.
  • How can one be a seller on the site?

    Ans: Kindly visit our website www.yandi.com.ng register by creating an account then click on the sell on Yandi tab and fill in the necessary information needed to create your store.
  • How can one be a seller on the site?

    Ans: Kindly visit our website www.yandi.com.ng register by creating an account then click on the sell on Yandi tab and fill in the necessary information needed to create your store.
  • What are the best price for a product on your site?

    Ans: Ans: (Depends on the category the customer is purchasing from) - Please ma/sir which of our products/items would you like to purchase? - Please ma/sir which of the categories would you want to purchase from? The best prices for the products you need/for products in the category you will like to order from ranges from as low as #200 to #80,000 solely depending on the item in particular.
  • Need to know more about the platform?

    Ans: Explains about Yandi in full.
  • Does Yandi have a specific type of product a seller can have on your site?

    Ans: We allow all genuine items that fall under our categories.
  • What are the mode of payment on the platform?

    Ans:We have pay on the delivery system in play and also online payment using your Pay stack, Visa, MasterCard, Verve card.
  • How many days does it take for a product order for to be delivered?

    Ans:It takes 2-7 workings days for item delivery depending on the delivery location.
  • How does your return policy works?

    Ans:Purchased products can be returned upon delivery or within 2-7 days after product has been delivered (depending on the item)
  • Can i cancel my order if I decide i don't need it anymore?

    Ans:Yes, you can.
  • I can't use my phone to order for product on your platform because the site is not available, why is the connection to the site is bad?

    Ans:We are updating the site at the moment. You will be able to place orders shortly
  • How can i share ideas on your platform?

    Ans:You could send messages to our customer care agents via the live chat platform available on the website.
  • What are the benefit i get when i order on your platform?

    Ans:You get quality products at really affordable prices.
  • Do you always give discount on your product you have on your site or its only when there is black Friday you do that?

    Ans:We have sales on our platform regurlarly not just on black friday
  • How do i get to know if someone ordered for my product i placed on your site?

    Ans:Vendors will always get a mail of notification whenever an order is placed on your any of your products.
  • How do I register?

    Ans:Visit the site at the top corner of the site, locate the account tab, click on it and follow the instructions.
  • How do I advertise on your platform?

    Ans:Send us a mail at hello@yandi.com.ng and you will get an immediate response.
  • How do I cancel my order?

    Ans:You can place a call to our customer care agents if you want to cancel an order.
  • Do you sell UK used or fairly used products?

    Ans:At present, No; we currently sell newly manufactured products from trusted merchants and producers
  • How can I sell my products on your website?

    Ans:Kindly visit our website www.yandi.com.ng register by creating an account then click on the sell on Yandi tab and fill in the necessary information needed to create your store.
  • What if I cannot find my particular product on Yandi.com.ng?

    Ans:To ensure that we satisfy every potential buyer who visits our platform, we offer supports services through our chat app, e-mails, customer care hotlines to clarify such situations. Our chat icon is positioned at the lower end on the left hand side of our website. Kindly follow the instructions and inquire for the particular product.
  • Can you deliver to me outside Lagos?

    Ans:Yes, we can deliver to any part of the country. Terms and conditions apply
  • When will I get my product after I place an order (delivery period)?

    Ans:Within 2-7 working days.
  • Can I pick up my item instead of having it delivered?

    Ans:Yes, you can pick up your items at our Head office located at 17A, Allen Avenue, Ikeja, Lagos
  • How much do you charge for shipping?

    Ans:The cost of shipping is dependent on the distance and the type of product to be delivered. Also, express deliveries in special cases might attract extra charges.
  • My items haven't arrived yet. Why? What can I do?

    Ans:There are three things you need to do to confirm the status and position of your order if you sense a delay in delivery; you can track your order through our online tracker or you can place a call to the CC unit through our hotlines or communicate to us using our online chat platform.
  • How do I track my order?

    Ans:Same as above.
  • Will I receive all my orders in a single package?

    Ans:The nature of the purchase will determine the kind of packaging styling that will be adopted. Orders that fall in similar categories may be packaged together. However, all orders are properly packaged in our branded wrappers to ascertain the authenticity of the delivery.
  • Are your prices negotiable?

    Ans:The prices for the product or services as advertised on the platform is non-negotiation, however, discounts are given on the Big Buy platforms for bulk purchase. The charges for delivery is also a standard charge.
  • Does your delivery agents use POS?

    Ans:Yes, our delivery agents use POS channels.
  • What are your returns policy?

    Ans: Pls visit yandi.com.ng and scroll down to the bottom, under the “Need help” menu, click on Terms and Conditions to read our return policies.
  • I have received a faulty item

    Ans: In such situations, return the Order back to the delivery agent after confirmation at the point of delivery. The delivery agent will contact our offices to ascertain the nature of the fault. If the fault is from the manufacturer or our agents, a replacement will be considered.
  • I have received my order but the wrong item was delivered to me.

    Ans: In such situations, return the Order back to the delivery agent after confirmation at the point of delivery. The delivery agent will contact our offices to confirm the complaints and a proper order will be sent in the earliest possible time.
  • Is there anything that I can't send back for a refund?

    Ans: The only condition for a refund is when the order is the order is either damaged; or the content is wrongly delivered; or the customer insists on a refund having been dissatisfied for other reasons. In all this cases, Yandi Nigeria will ensure that the buyer gets what is requested for. Refund is an option when there is no product available within the time it is needed.
  • I was charged a shipping charge. Will it be refunded when I return my product?

    Ans: In the situation, if the cause of the return of orders is born by Yandi Nigeria, the shipping charge will be refunded. However, if the mistake is born on the part of the seller or manufacturer, then Yandi Nigeria does not assume responsibilities for the refunds of shipping charges.
  • How will I receive my refund?

    Ans: Please kindly check our Terms and Conditions for full details of the process.
  • I have not received my refund yet. What do I do?

    Ans: In this instance, you have to contact our CC unit to made complaints and understand the status of the refund process
  • What do I do when I don’t receive my item or it’s not as described?

    Ans: Contact our CC unit through our chats, hotlines and e-mails to make your complaints and you are assured of a prompt reply.
Scroll