You can return this product for a refund, within 7 days after receiving your original order. If you would like a different size or color, please return your unwanted product and place a new order.
You can request to return this product online (click on "Your Account" on the top left part of the screen, then go to "My Orders"). You can also request a return by calling Customer Service at 0700 234 0000 you can return this product for a refund, within 7 days after receiving your original order. You can return this product ONLY if you have received the wrong product or if the item has been damaged. You cannot return the product if you change your mind or you don't like the product.
Please see below conditions for your return request to be accepted:
1. product is still in its original packaging
2. product is in its original condition and unused
3. product is not damaged
4. product label is still attached
If you wish to return underwear, swimwear, please do not remove the original wrapping for hygiene reasons. The products in your possession are your responsibility until they are picked up by one of our dispatch. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!
Once your return request is done, we will contact you to arrange retrieval of the product. You will also have the choice to deliver yourself the product to one of our pickup Stations. Once the product retrieved, we will proceed to examination. In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund. If examination is conclusive and conditions respected, we will proceed to refund within maximum 7 business days post retrieval product.
A full refund would only be made to you after returning the product back to YANDI and after an examination of the item is carried out and the item isn't damaged in any way After the examination is carried out and the item condition is intact a refund would be made to your bank account within maximum 7 business days